Asesor de atención

Responsibilities

• Provide professional, empathetic, and respectful service to high-level executives, students, and parents.
• Manage the campus director's agenda and coordinate daily activities.
• Resolve inquiries and complaints through multiple channels, including in-person, telephone, and digital platforms.
• Follow up on user requests to ensure complete resolution within established timeframes.
• Channel requests to the appropriate departments while maintaining detailed case histories.
• Contribute to the continuous improvement of campus services and processes to ensure high customer satisfaction (CSAT).

Requirements

• Completed university degree in any field.
• At least 1 year of experience in customer service, academic services, or enrollment management.
• Advanced spelling and writing skills in Spanish.
• Intermediate English proficiency (B1 level).
• Strong analytical, organizational, and communication skills.
• Ability to work onsite in Toluca.

About the Company

Tecnológico de Monterrey is a leading educational institution dedicated to transforming Mexico through innovation and excellence. We foster a collaborative culture based on inclusion, meritocracy, and respect, focusing on providing extraordinary experiences for our students and community.