Area Service Manager, Aftersales

Responsibilities

• Drive aftersales revenue by identifying performance gaps in service contracts, tire programs, and accessory sales
• Manage dealer operations and profitability, including reviewing financial statements and benchmarking P&L improvements
• Ensure high levels of customer satisfaction by monitoring CSI scores and resolving complex customer complaints
• Oversee parts inventory management to ensure retail fill rates and minimize back orders
• Implement marketing communication programs and service reminder campaigns to increase customer retention
• Monitor dealer manpower, training compliance, and facility capacity to meet service demands
• Conduct regular audits of dealer compliance with company standards, warranty processes, and 5S requirements

Requirements

• Diploma, Bachelor's, or higher degree in Mechanical or Automobile Engineering
• 7-12 years of experience (for Bachelor's degree holders) or 9-14 years of experience (for Diploma holders)
• Proven aftersales experience within the automotive manufacturing or OEM sector
• OEM certified (minimum Level 2) on technical training modules
• Proficient in Microsoft Excel and PowerPoint
• Valid passport and strong driving skills for frequent travel
• Ability to manage dealer relationships and handle technical diagnostics

Preferred Qualifications

• Knowledge of EV and Hybrid vehicle technologies
• Experience with dealership management systems (DMS)

About the Company

Nissan is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. With over 150 million vehicles produced globally, Nissan continues to strive toward enriching the lives of employees and customers alike.