Area Director

About the Company

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission is to make data-driven, preventative care accessible to more people, before symptoms appear through proprietary technology and direct clinical care.

Responsibilities

• Embed Neko Health’s operating model across New York clinics, focusing on leadership behaviors and cultural norms.
• Lead the local adoption of existing playbooks and standards, tailoring them to local regulations and member expectations.
• Create clinic-level leadership capability by coaching managers and clinical leads.
• Operationalize readiness for new clinic openings and ensure teams are culturally aligned and well-trained.
• Establish performance rhythms, metrics, and feedback loops to improve team effectiveness and member experience.
• Ensure each clinic delivers a seamless, premium member experience aligned with brand promises.
• Partner with Lead Physicians to uphold clinical quality standards and ensure adherence to federal and state regulatory requirements.
• Own regional operational KPIs and full P&L accountability.
• Recruit, onboard, lead, and coach a team of Clinic Leads and Lead Physicians.

Requirements

• Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, or General Manager) within a premium, multi-site, consumer-facing environment.
• Demonstrated success implementing established operating models and playbooks across multiple locations.
• Strong track record leading site-level leaders and building leadership capability.
• Experience operating in regulated environments with accountability for quality and compliance.
• Proven financial and operational acumen, including ownership of regional KPIs and P&L performance.
• Ability to balance strategic perspective with hands-on execution during periods of growth.
• Exceptional communication and stakeholder management skills in a matrixed organization.
• Comfort leading through ambiguity and change with a bias toward action.