ARC Administrative Coordinator

Responsibilities

• Serve as the primary point of contact for ARC visitors, managing high-volume phone, email, and in-person inquiries.
• Provide administrative support for ARC student staff, including scheduling, onboarding, and payroll reconciliation.
• Manage the ARC WC Online scheduling system and oversee the Technology Lending Library inventory.
• Support front desk operations, including appointment scheduling, office space management, and event setup/breakdown.
• Assist with cross-functional projects such as incomplete exam coordination and academic planning sessions.
• Maintain internal documentation, update student databases, and implement process improvements.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of related administrative or clerical experience.
• Proven experience in a receptionist or front-facing customer service role.
• Proficiency in PC applications and strong data entry skills.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple tasks simultaneously with high attention to detail.

Preferred Qualifications

• Some college education.
• Experience with Columbia University’s Student Information System (SIS).
• Familiarity with Columbia University and School of General Studies policies.

About the Company

Columbia University is a world-class research university located in New York City. The School of General Studies provides a unique academic environment for a diverse student body, and the Academic Resource Center (ARC) plays a vital role in supporting student success through various academic services and programs.