Apps Support Intermediate Analyst

Responsibilities

• Provide technical and business support for Citi applications, acting as a liaison between users, traders, internal technology groups, and vendors
• Field issues and queries from stakeholders to provide short-term resolutions and collaborate with technology partners for long-term remediation
• Participate in application releases, including development, testing, deployment, and post-release checkouts
• Perform disaster recovery testing and analyze applications to identify risks, vulnerabilities, and security issues
• Develop and maintain technical support documentation and contribute to stability, efficiency, and effectiveness initiatives
• Exercise independent judgment to resolve complex problems and act as a Subject Matter Expert (SME) for senior stakeholders

Requirements

• 2-5 years of professional experience in application support or a related technical role
• Bachelor’s degree or equivalent experience
• Knowledge of problem management tools and issue tracking/reporting tools
• Understanding of financial markets and products
• Strong communication, diplomacy, and interpersonal skills to manage stakeholder expectations
• Ability to plan and organize workload with limited direct supervision

About the Company

Citi is a global leader in financial services, providing innovative banking solutions to clients across various sectors. We are committed to driving excellence through technology and maintaining the highest standards of risk management and ethical conduct.