Applications Specialist Intern

Responsibilities

• Monitor and manage the incoming IT ticketing queue, triaging and distributing requests to team members.
• Assist in the day-to-day administration and provisioning of core corporate tools including Bitwarden, Dropbox, and email signature management.
• Ensure high-priority and critical service tickets are escalated and resolved in a timely manner.
• Follow up with end users to gather troubleshooting information and provide clear updates on technical requests.
• Author, update, and organize technical documentation and knowledge-base articles.
• Research, test, and investigate artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity.
• Support and maintain the corporate Office 365 environment to optimize organizational productivity.

Requirements

• Currently enrolled in an accredited post-secondary education program with co-op or internship eligibility.
• Studying in an IT or Computer Science related field (e.g., Computer Engineering, Computer Systems, or equivalent).
• Strong written and verbal communication skills for professional email and user-facing documentation.
• Ability to prioritize tasks and track follow-ups in a fast-paced environment.

Preferred Qualifications

• Familiarity or conceptual knowledge of Microsoft Office 365 environments, specifically Exchange, Teams, OneDrive, and SharePoint.
• Proficiency with standard office productivity applications and documentation tools.
• A passion for emerging technologies and a curiosity for AI research and pilot applications.

About the Company

Harris is a financially strong software company and a proud part of Constellation Software Inc. (CSI). We offer an environment where employees are empowered to make a real impact and grow their skills within a supportive, award-winning culture. Our teams enjoy a collaborative workplace and the opportunity to learn from a diverse group of businesses and industries.