Application Support Technician N3

Responsibilities

• Handle N3 incidents within a WMS perimeter
• Identify incidents related to user training gaps and communicate needs to relevant stakeholders
• Advise users to ensure proper application usage
• Maintain a workload level compliant with service objectives
• Continuously train on applications supported by the support chain
• Participate in Service Desk call analysis to implement corrective actions
• Collaborate with N3 teams in other countries, primarily Italy and the Iberian Peninsula
• Contribute to the quality of knowledge base content
• Participate in user acceptance testing (UAT) for modules during transfer to the support chain

Requirements

• Degree in IT (Bac+2/3)
• 5 years of experience in N2 support
• Proven experience in N2 WMS IT support
• Strong knowledge of SQL and Oracle
• Minimum B2 level in English

About the Company

HELPLINE specializes in user support outsourcing and implementing an AI-augmented employee experience. As part of the Everience group, HELPLINE provides user, application, proximity, and IT asset management support to over 200 clients worldwide.