Application Support Technician

Responsibilities

• Maintain operational conditions (MCO) to ensure application availability and performance
• Supervise the operational perimeter and propose improvement solutions
• Operate the upcoming application ecosystem currently being deployed
• Manage the backlog, ensuring respect for deadlines and response quality
• Collaborate with internal and external teams to ensure task execution

Requirements

• Master's degree (Bac +5) in Computer Science or equivalent
• 3 to 5 years of experience in an application technical role
• Functional technical skills
• Ability to work autonomously and take initiative
• Strong communication skills with various stakeholders
• Excellent problem-solving and analytical abilities

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• Integration program (2 to 6 weeks)
• Training institute for skill development
• CSE cultural advantages

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments in their digital transformation projects since 1994. With 3,600 specialists operating internationally, the company fosters a culture of collective intelligence and innovation.