Application Support Specialist

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software
• Deliver second level technical support via calls, tickets, and user interaction
• Respond promptly to questions from employees and client sites
• Document problems and create knowledge database entries
• Manage hardware asset information, reports, and lists
• Handle Service Request Management, Access Management, and User Management
• Maintain accurate hardware and software inventory
• Participate in process improvement activities
• Work within regulated GxP environments

Requirements

• Fluency in English and Polish
• Technical skills in Windows Systems and ThinClients (e.g., Dell, Igel, HP)
• Experience with IPCs
• Previous experience working in regulated GxP environments
• Strong problem-solving and analytical abilities
• Ability to provide a criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (Birthday, wedding, and newborn surprise)
• Fishing for Friends referral program
• Professional development and advancement opportunities
• Friendly and international working environment
• Company-sponsored events

About the Company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region and the USA, delivering innovative services to industry-leading clients.