Application Support Manager, Asia Pacific

Responsibilities

• Manage and coordinate change execution activities for critical business applications across Asia branches, specifically within Markets and Banking.
• Act as a primary liaison between local user groups, global teams, and external suppliers.
• Coordinate project execution with the Madrid headquarters when system changes are required.
• Provide weekly and monthly release reports for management review.
• Escalate and follow up on project risks and application issues.
• Define release content based on the service request backlog.
• Supervise and prepare runbooks for Go-Live activities and provide post-production support.
• Execute Change Management activities, including training and User Acceptance Testing (UAT).

Requirements

• University degree.
• 5 years of solid experience in system planning, implementation, and support.
• Fluency in both written and spoken English and Spanish.
• Strong understanding of core banking applications and corporate banking business models.
• Excellent interpersonal and communication skills with a positive team-player attitude.

About the Company

Santander is a global financial institution whose work touches 140 million lives every day. We are constantly innovating and adapting to new challenges to reinvent ourselves for the digital age.