Application Support Engineer

Responsibilities

• Act as the first-level support contact via SNOW, email, or Teams
• Receive, log, and track incidents and service requests using ITSM tools like ServiceNow or Jira
• Perform basic troubleshooting for application issues, including login and configuration errors
• Monitor applications to ensure system availability and performance
• Provide quick resolutions for common issues using knowledge bases and standard procedures
• Escalate complex or unresolved issues to L3 or development teams
• Communicate with users regarding issue status and resolution timelines
• Document incidents, solutions, and workarounds for future reference

Requirements

• Bachelor's degree in Computer Science, IT, or a related field
• Minimum of 2 years of prior professional experience
• Knowledge of ITIL concepts and application support processes
• Familiarity with Windows and Linux operating systems
• Understanding of RDBMS, logs, and monitoring tools
• Knowledge of version control systems such as GIT or SVN
• Ability to work in a 24x7 shift support environment
• Strong communication and customer handling skills

About the Company

Volvo Group is a leading global manufacturer of trucks, buses, engines, and marine/industrial equipment. Through our Digital Technology & Operations (DTO) division, we are accelerating digital transformation by building agile, cross-functional teams that master the latest technologies to create outstanding digital experiences.

The ExcelHer program is a 9-month career returnship designed to support talented professionals—open to all genders—who are ready to restart their careers after a break of one year or more. We provide mentorship, professional development, and the opportunity to work with diverse, global teams.