Application Support Engineer

About the Company

Founded in 2009 with a mission to build the ultimate AI platform, Neovici empowers our customers to reduce costs, streamline workload and minimize their climate footprint through automated business decisions.

Responsibilities

• Investigate and resolve production issues in a cloud-based SaaS environment
• Harness Azure logs and monitoring tools to decode system behavior and optimize performance
• Work with SQL to validate data and trace issues through transaction flows
• Configure and tune LLM configurations to maximize usage while minimizing cost and latency
• Troubleshoot API-based integrations and identify processing breakdowns
• Manage the support case lifecycle in Zendesk
• Turn incidents into actionable bug reports and collaborate with developers on long-term fixes
• Communicate fluently in Swedish and English to act as a link between technology and customers
• Help improve support routines, documentation, and technical troubleshooting practices

Requirements

• 3-5 years of experience
• Fluent communication skills in Swedish and English
• Experience supporting a SaaS application in production
• Methodical approach to troubleshooting across multiple system layers
• Experience with Azure, SQL, and REST APIs
• Experience with Zendesk or a similar support platform
• Ability to work independently and take ownership of complex cases

Preferred Qualifications

• Experience with enterprise applications or customer-specific integrations
• Exposure to financial workflows or transaction-heavy systems
• Interest in improving technical support processes

Benefits

• Competitive salary, pension and comprehensive insurances
• Great office location in Gamla Stan (pet friendly)
• Professional development opportunities and continuous learning
• Cutting-edge technology stack and tools
• Generous vacation, health reimbursement and dedicated training hours