Application Support Engineer

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI, where human expertise and technology mutually enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.

Responsibilities

• Qualify and perform in-depth analysis of technical and functional anomalies
• Support Delivery domains regarding production requirements and pre-deployment follow-ups
• Assist clients with the integration of new products
• Act as a functional referent to ensure backlog and anomaly consistency
• Promote best practices for application operation in production environments
• Serve as a liaison between technical teams and business/client teams

Requirements

• Degree level BAC+2 to BAC+5
• Initial experience in application support within a functional environment
• Proficiency with Datadog for monitoring
• Technical knowledge in log analysis, WebServices, Web Architecture, and MongoDB
• Familiarity with AWS and Atlassian tools
• Strong coordination and writing skills
• English language skills are a plus

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1,000
• Integration program (2 to 6 weeks)
• Training institute for skill development
• CSE cultural advantages