Application Support Engineer

Responsibilities

• Act as a technical bridge between internal engineering teams and external clients to ensure maximum return on investment
• Support the implementation phase by translating solution designs into technical platform builds
• Provide post-implementation support including incident management and configuration change planning
• Serve as a subject matter expert and mentor to teammates and clients
• Drive proactive problem-solving and service improvements through reusable content and recommendations
• Participate in an on-call rotation for escalation support

Requirements

• 5+ years of experience supporting mission-critical Java applications
• 5+ years of experience in the financial services industry
• 3+ years of client-facing experience as a service coordinator
• Proficiency in querying SQL and NoSQL databases
• Experience querying RESTful APIs using tools like Postman
• Experience with incident management and change management processes
• Ability to prioritize and resolve support issues and requests

Preferred Qualifications

• Knowledge of PCI DSS
• Experience with Mastercard or Visa card processing networks

About the Company

Episode Six is a global provider of API-based payment processing and wallet management infrastructure. A 100% cloud-native fintech, E6 supports some of the world's largest banks and airlines across four continents.