Application Support Engineer

Responsibilities

• Act as a technical bridge between internal technical teams and outside clients
• Manage implementation phases by converting solution designs into concrete builds
• Provide post-implementation support including incident management and configuration changes
• Serve as a subject matter expert and mentor to teammates and clients
• Prioritize, triage, and resolve support issues and requests
• Identify opportunities for process efficiency and automation
• Participate in on-call rotation for escalation support

Requirements

• 5+ years supporting mission-critical Java applications
• 5+ years experience in financial services
• 3+ years in a client-facing role
• Experience writing basic queries for SQL and NoSQL databases
• Experience querying RESTful APIs using Postman or similar tools
• Ability to participate in on-call rotation and occasional weekend/holiday coverage
• Strong analytical mindset and technical ability

Preferred Qualifications

• Familiarity with PCI DSS
• Experience with Mastercard or Visa card processing networks

About the Company

Episode Six is a global provider of API-based payment processing and wallet management infrastructure. A 100% cloud-native fintech, E6 powers payments for some of the world's largest banks and airlines.