Application Support Analyst

Responsibilities

• Support custom applications and identify ways to improve support processes
• Perform data analysis tasks using SQL/Toad to troubleshoot errors and user questions
• Create training documents and conduct periodic training for system super users
• Monitor daily job outputs and coordinate error resolution with project leads
• Deliver high-level customer service and continuous communication to users
• Assist with testing new application functions and communicate software changes

Requirements

• Bachelor's degree
• Minimum of two years of experience in an application support environment
• Experience handling transaction databases and second-tier transaction processing applications
• Proficiency in SQL query writing for research and debugging
• Experience with ticket handling systems such as JIRA
• Experience debugging transaction processing applications with remote users
• Strong interpersonal, problem-solving, and analytical skills

Preferred Qualifications

• Bachelor's degree in information systems or a related field
• Three or more years of experience with custom application support
• Experience supporting Oracle E-Business Suite
• Experience with training content creation tools
• Experience communicating technical designs in non-technical terms
• Experience with application testing and executing test plans