Application Support Analyst

Responsibilities

• Provide functional and operational on-site support for ManageEngine ServiceDesk Plus solutions
• Address functional doubts regarding modules and processes
• Support configurations related to workflows, catalogs, and business rules
• Perform basic administration of users, roles, and permissions
• Create reports and dashboards
• Train end users and key users
• Generate documentation, manuals, and quick guides
• Support adoption processes and change management
• Identify improvement opportunities for platform usage

Requirements

• Degree in Systems Engineering, Communications, Networks, or related field
• 2 years of experience as an application support analyst
• Experience using Service Desk Plus platform
• Experience providing on-site and remote IT user support
• Experience with service desk tools or process management
• Proficiency in Excel pivot tables
• Experience with Active Directory
• Experience with ERP systems
• Experience with workflows
• Change management experience

Benefits

• Statutory benefits (Prestaciones de ley)
• Monthly salary
• Special bonus