Application & Screening Specialist

About the Company

Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners.

Responsibilities

• Onboard new customers from initial setup through go-live, including configuring application templates and managing the credentialing process
• Conduct consultations with customers to present screening bundle options and tailor solutions to their specific business needs
• Build out the application template and rental criteria, then review templates, documents, and Adverse Action Letters (AAL) for accuracy and completeness
• Verify receipt of ACH and banking documentation to ensure accounts are properly configured
• Lead final review calls to walk customers through the Application & Screening platform and provide hands-on training
• Activate customer accounts once onboarding and training are complete
• Maintain up-to-date records in Monday.com, tracking PetScreening URLs, Application URLs, website details, and HubSpot IDs
• Own and monitor the App/Screening Support Slack channel, providing timely responses and troubleshooting customer inquiries
• Perform ongoing reviews of application builds and coordinate updates across departments

Requirements

• Experience in application setup, administrative coordination, or a client-facing implementation role
• Proficiency with platforms like HubSpot, Monday.com, and Slack
• Strong organizational and multitasking skills
• Exceptional written and verbal communication skills
• Detail-oriented approach to documentation and data accuracy
• Bachelor's degree or equivalent experience in business, communications, technology, or a related field

Preferred Qualifications

• Familiarity with property management or tenant screening processes
• Hands-on experience with tenant screening platforms or property management software
• Background in SaaS onboarding or implementation roles
• Experience managing client-facing projects from kickoff through launch