Application Integration Analyst

Responsibilities

• Serve as a primary support resource for Point-to-Point integrations and interoperability solutions
• Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts
• Utilize Salesforce, ServiceNow, Jira, and other support tools to manage support requests
• Coordinate troubleshooting efforts across Product, Engineering, Operations, vendors, and customer technical teams
• Manage integration lifecycle activities including discovery, workflow analysis, requirements gathering, and testing
• Support onboarding and implementation for partners including Athena and eClinicalWorks
• Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures
• Create and maintain integration documentation, workflow diagrams, and troubleshooting guides
• Work with Engineering on Redox, Corepoint, HL7 interfaces, and APIs

Requirements

• 3+ years of experience in healthcare technology, healthcare IT, interoperability, or EHR platforms
• Experience working directly with customers, vendors, and external stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Experience utilizing ticketing, project management, and support management systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service mindset with a focus on issue ownership

About the Company

At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day.