Application Development & Support Specialist

Responsibilities

• Monitor the Site Scope platform for availability, performance, and defects
• Log and categorize incidents in ServiceNow and perform initial triage
• Perform first-level troubleshooting for React issues, content errors, and order processing anomalies
• Assist with routine content updates, catalog maintenance, and platform configuration
• Support quality assurance by executing test cases and performing post-deployment smoke testing
• Maintain support documentation, including runbooks and troubleshooting guides

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
• 4–8 years of experience in application support, product support, or technical support
• Exposure to React platforms and web-based application troubleshooting
• Experience using ticketing systems such as ServiceNow or Jira
• Knowledge of HTML, CSS, and JavaScript to identify frontend issues
• Understanding of REST APIs and web application communication
• Familiarity with Linux command-line operations and log file review

Preferred Qualifications

• Experience with platform administration or storefront management
• Exposure to Oracle integrations or middleware platforms
• Familiarity with GitLab for reviewing deployment changes
• Experience with monitoring and observability tools like Datadog or New Relic
• ITIL certification or familiarity with ITIL service management frameworks
• Experience with WCAG accessibility testing

About the Company

Vertiv is a global leader in providing critical digital infrastructure and continuity solutions. We help ensure the stability and availability of the world's most important data centers, communication networks, and commercial environments.