Appian Programme Assurance Officer

Responsibilities

• Act as the primary business-facing support for users of the RES Appian system
• Support implementation of Appian phases for corporate office functions
• Provide frontline user assistance through weekly support sessions, MS Teams, and mailboxes
• Deliver targeted training sessions based on user feedback and adoption needs
• Translate technical updates into user-friendly guidance
• Maintain logs for user feedback, communications, and improvement requests
• Act as a liaison between PAO, RES, GSO, and Appian leadership
• Provide monthly reporting on adoption, feedback, and training delivery
• Support global collaboration across International and Americas regions

Requirements

• Experience providing user support and training
• Ability to translate technical updates for non-technical users
• Strong communication and stakeholder engagement skills
• Proficiency in MS Teams and managing shared mailboxes
• Ability to maintain detailed logs and reporting

About the Company

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.