Appeals Team Leader

Responsibilities

• Supervise the department to ensure agents meet KPI measures and achieve targets
• Manage daily expectations by supervising workloads and managing targets
• Report on departmental KPIs to the Operations Manager
• Complete administrative documentation including RTWs, rotas, and quality checks
• Provide coaching, training, and ongoing support to staff
• Support recruitment, induction, and performance management of agents
• Identify skill gaps and departmental requirements
• Maintain up-to-date knowledge of industry developments and system changes
• Incentivise, motivate, and lead the department

Requirements

• Experience in a supervisory or leadership role
• Ability to manage performance and KPIs
• Strong administrative and organizational skills
• Ability to undergo DBS and CCJ checks

Benefits

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On-Site Parking
• Company Life Assurance Plan
• Refreshments
• Smart Casual Dress Code

About the Company

Bristow and Sutor Group is an equal opportunities employer that promotes a culture where diversity is valued, respected, and built upon.