API Support Specialist I

Responsibilities

• Provide initial support and severity issue handling for Sabre Web Services customers
• Act as the first point of contact for developers and customers regarding API consumption
• Troubleshoot issues by validating XML files and schemas and reproducing customer scenarios
• Investigate causes of non-conforming SOAP and REST APIs and provide technical recommendations
• Liaise with internal teams to resolve complex requests and enhancement needs

Requirements

• Degree in Computer Science, Engineering, or a related subject
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills in English
• Knowledge of technical languages such as XML, SOAP, REST, or HTML
• Ability to work in a team environment and multi-task effectively
• Availability to work on weekends and holidays

Preferred Qualifications

• Experience in programming or web development
• Experience writing clear and concise technical documentation or user guides
• Domain knowledge in travel distribution or agency operations

About the Company

Sabre is an AI-native technology leader and travel data cloud provider. Built on a modular, cloud-native architecture, Sabre serves as the backbone for airlines, hoteliers, and agencies, empowering the travel industry through intelligent, connected, and personalized experiences.