Aparthotel Manager

Responsibilities

• Take full operational ownership of housekeeping, linen, and laundry functions
• Supervise and develop the Housekeeping Supervisor and on-site staff
• Manage property inventory, consumables, and cleaning supplies
• Oversee guest services, including check-in, complaints, and reputation management
• Ensure compliance with South African labour legislation and safety standards
• Maintain accurate operational records, payroll inputs, and weekly reports
• Manage property maintenance logs and escalate operational risks

Requirements

• Matric / Grade 12
• Minimum 3 years of experience in hospitality operations management
• Proven experience managing multi-disciplinary on-site teams
• Proficiency in Google Workspace and property management systems
• Strong operational discipline and people leadership skills

Preferred Qualifications

• Hospitality management qualification or equivalent
• Experience in aparthotel, serviced apartment, or short-term rental environments

Benefits

• Competitive salary package
• Friends & Family nightly rates across all Totalstay properties
• Career development opportunities

About the Company

Totalstay is a dynamic South African aparthotel brand with over 750 keys, blending design-forward spaces and technology to create unforgettable guest experiences.