AOM Capacity Management Trainer

Responsibilities

• Design, develop, and deliver training for patient access and capacity management workflows across ambulatory services
• Support CM Consultants, CM Analysts, and operational leaders with functional training and workflow adoption
• Create hands-on learning materials aligned with Epic scheduling functionality and access standards
• Update training content to reflect workflow changes, system enhancements, and approved build standards
• Partner with cross-functional teams to integrate capacity management content into onboarding and new hire training
• Build onboarding/offboarding checklists, track completion, and support readiness for go-live activities
• Evaluate training effectiveness, identify adoption risks, and help standardize practices across teams

Requirements

• Bachelor’s degree or equivalent experience
• 5-8 years of experience developing training programs or learning materials
• Experience in healthcare practice operations and EHR scheduling workflows
• Strong instructional design skills and knowledge of adult learning principles
• Excellent written, verbal, interpersonal, and facilitation skills
• Ability to collaborate across multidisciplinary teams and support change adoption
• Confidence in meeting facilitation, conflict resolution, and information technology tools

Preferred Qualifications

• Epic Cadence certification
• Experience with training platforms such as Articulate or Cornerstone
• Knowledge of Michigan Medicine policies and procedures
• Familiarity with patient scheduling, registration, consult/order workflows, and MiChart reports

About the Company

The University of Michigan and Michigan Medicine are committed to delivering high-quality care, advancing health through collaboration, and supporting an inclusive workplace.