Posted 2 days ago
A./NUGU VoC Management and Service Quality Monitoring
SK telecom
Requirements
OA proficiency, Business etiquette, Understanding of A. and NUGU services, Statistical and data management skills
Skills
Data management
About the role
Responsibilities
- Manage Voice of Customer (VoC) for A. (A-dot), A. Biz, and NUGU services
- Monitor VoC processing status and compile statistical data
- Communicate and coordinate with customer service centers
- Perform daily service quality inspections for the A. app and NUGU speaker services
- Manage monitoring results and track VoC types
- Review customer service responses and manage key FAQ content
Requirements
- Proficiency in Office Automation (OA) tools
- Strong business etiquette and appropriate tone/manner for customer interaction
- Understanding of A. and NUGU services
- Ability to manage statistics and data
Preferred Qualifications
- Experience using Generative AI in a professional workflow
- Previous experience in customer service or customer response roles
About the Company
SK telecom is a leading telecommunications provider dedicated to creating a happier world through digital innovation and advanced technology services.
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SK telecom · Seoul
