Analytics Lead, Safety & Customer Care

Responsibilities

• Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
• Develop frameworks and scalable processes to drive decision-making and prioritization
• Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
• Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
• Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
• Monitor and diagnose KPI performance and present findings to senior leadership

Requirements

• Degree in a quantitative field like statistics, economics, applied math, operations research or engineering
• 5+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup
• Ability to translate unstructured business problems into clearly defined requirements
• Strong problem-solving and analytical skills
• Exceptional communication skills with the ability to present findings to various audiences
• Strong interpersonal skills and ability to build cross-functional relationships
• Proficiency in SQL and Python

Benefits

• Medical, dental, and vision insurance
• Mental health, family building, child care, and pet benefits
• 401(k) plan with company match
• Discretionary paid time off and 18 weeks of paid parental leave
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

About the Company

Lyft aims to serve and connect by cultivating a work environment where all team members belong and have the opportunity to thrive.