Analyst Remediation Change Management

Responsibilities

• Pull, validate, and consolidate data from multiple sources to complete KPI and risk reporting templates
• Develop executive-ready materials that communicate risk insights, program updates, and key decisions
• Translate complex risk, control, and program information into concise, business-friendly messaging for senior stakeholders
• Maintain rigorous attention to detail to ensure accuracy and quality across all reporting and communications
• Partner with cross-functional teams to ensure alignment on reporting and messaging
• Adapt quickly to shifting priorities and evolving regulatory or program requirements

Requirements

• Bachelor's degree in Business, Communications, Risk Management, or a related field
• 2-5 years of experience in change management, consulting, or project management
• Advanced proficiency in Microsoft PowerPoint and Excel
• Experience with structured reporting, including KPIs, dashboards, or program metrics
• Strong analytical and problem-solving skills with the ability to work independently
• Excellent written and verbal communication skills for senior leadership presentations

Preferred Qualifications

• Experience in risk management, operational risk, compliance, or regulatory programs
• Familiarity with PMO frameworks, governance routines, and change management methodologies

About the Company

American Express is a global leader in payments and financial services. The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within the Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery.