Analyst I, Complaint Investigation

Responsibilities

• Conduct end-to-end complaint investigations, including evaluation, testing, root cause analysis, and documentation
• Perform laboratory testing in compliance with GMP/GLP standards
• Analyze data and develop clear, evidence-based conclusions
• Manage complaint records to ensure accuracy, completeness, and timely closure
• Collaborate with manufacturing sites, suppliers, and Quality teams to resolve product issues
• Support regulatory compliance by ensuring proper complaint documentation and escalation per FDA/ISO requirements
• Operate, maintain, and troubleshoot laboratory equipment and testing instruments
• Communicate investigation findings to cross-functional stakeholders
• Contribute to continuous improvement initiatives and team problem-solving efforts

Requirements

• Bachelor’s degree in Science, Engineering, or a related field
• 1–3 years of experience in a regulated environment (medical device, pharma, or similar)
• Exposure to complaint handling, investigations, or quality systems
• Basic knowledge of FDA and ISO requirements
• Experience with data analysis and technical documentation
• Proficiency in Excel (pivot tables, VLOOKUP)
• Must be authorized to work for any employer in the US without sponsorship

Preferred Qualifications

• Hands-on laboratory testing experience
• Direct experience with root cause analysis and complaint investigations
• ASQ certification (e.g., CQE, CQA)

About the Company

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.