Analyst, C2C

Responsibilities

• Manage the Dispute (GetPaid) email box by forwarding inquiries to appropriate teams and documenting detailed notes.
• Contact customers regarding delinquent accounts to resolve issues and secure payments.
• Communicate account delinquency information to Sales personnel following standard processes.
• Resolve unidentified payments and A/R-related disputes within prescribed time frames.
• Review credit limits and risk issues with the Credit Supervisor, providing recommendations on terms and risk categories.
• Maintain daily Pending Order and On-Hold reports and issue requests for refunds or credit memos.
• Identify repetitive issues and communicate them for root cause analysis to improve operational efficiency.
• Achieve past-due percentage and DSO-related goals.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 2 years of successful experience in commercial collections.
• English language proficiency at a B2+ level.
• Proficiency in the Microsoft Office suite.
• Experience in optimizing execution within the collections process.

Preferred Qualifications

• Experience using JDE, SAP, or GetPaid.

About the Company

Baxter is a global healthcare leader dedicated to a mission to save and sustain lives. Since 1931, we have been at the forefront of innovation, redefining healthcare delivery to make a greater impact on patients around the world. We foster a culture of courage, trust, and collaboration where every individual is empowered to make a meaningful impact.