Analista Operación Fiduciario

Responsibilities

• Analyze the portfolio by evaluating balance aging, identifying accounts, and cleaning up overdue portfolios.
• Generate national invoices for accrued fiduciary fees.
• Prepare fiduciary debt statements.
• Locate and notify clients with exigible debts to recover capital and interest.
• Manage collections by contacting and negotiating with clients via telephone or email to establish payment plans.
• Perform reconciliations to verify the application of payments, deposits, and transfers.

Requirements

• Bachelor's degree in Economics, Administration, Engineering, or Law.
• 2-3 years of professional experience.
• Proven experience in billing, collections, and customer service.
• Proficiency in SAP S/4HANA for billing processes.
• Strong negotiation skills and analytical thinking.
• Assertive communication, empathy in client relations, and a high sense of urgency.

About the Company

Grupo Financiero Banorte is a leading financial institution in Mexico, dedicated to driving transformation and innovation. We believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to be the best team in the financial sector. We promote a culture of inclusion, respect, and equity.