Analista de Atendimento Ativo

About the Company

Stone is a technology and financial services company focused on the customer. We are the largest independent payment methods company in Brazil, aiming to transform the payment industry by serving Brazilian entrepreneurs.

Responsibilities

• Perform active customer service via telephone and multiple channels
• Recover terminals (card machines) from inactive customers
• Open service orders for the Green Angels team to collect machines
• Perform customer registration cancellations

Requirements

• Ongoing or completed higher education (preferably in Administration, Engineering, Logistics, or related fields)
• Previous experience with active customer service
• Excellent oral and written communication skills
• Focus on meeting goals
• Ability to adapt to changes
• Energy and protagonism
• Availability to work between 09:00 and 20:00

Preferred Qualifications

• Intermediate Excel skills
• Analytical skills
• Previous experience working with goal achievement

Benefits

• Fixed salary and variable compensation (PLR, ILP, or Commission)
• Health and dental insurance with co-participation
• 24/7 telemedicine service
• Medication subsidy
• Meal and/or food vouchers
• Childcare assistance
• Life insurance
• Fuel or displacement assistance
• Education benefits and emotional support