AML QA Analyst

Responsibilities

• Execute quality assurance reviews of AML, KYC, Judicial Orders, and Ombudsman cases in accordance with internal policies and CNBV regulatory requirements
• Evaluate process deficiencies across operational routines, recommend corrective actions, and support SAR narrative reviews
• Identify and communicate control weaknesses to management and business owners, following issue escalation procedures
• Monitor management queues and dashboards to ensure operational regulatory routines are addressed promptly
• Partner with engineers, data scientists, and designers to prioritize and coordinate improvements to AML/KYC operational routines and analysis tools
• Support the strategic cross-squad team in deploying projects that comply with key AML/KYC/Judicial Orders/Ombudsman policies
• Track metrics and KPIs, facilitating clear communication across Nubank teams on quality performance and trends
• Spot opportunities to improve results and customer experience within the QA process, and take initiative to implement them

Requirements

• Experience with quality assurance reviews in a regulated operational environment
• Strong attention to detail and ability to execute diligently within established timeframes
• Proactive and autonomous work style
• Ability to meet deadlines and adapt flexibly to changing priorities and conditions
• Clear, succinct written and verbal communication skills in Spanish and/or English
• Genuine alignment with Nu's values and a belief in building a more just and ethical society

Preferred Qualifications

• Bachelor's degree in Law, Administration, Finance, Economics, or a related field; CNBV certification is a strong plus
• Knowledge of sanctions, KYC, and AML processes, including CNBV regulation on freezing, unfreezing, and money transfers
• Experience with Banking and Sofipo regulation and familiarity with tools such as Excel, Google Sheets, Looker, SQL, or Python
• Ability to translate data and numbers into actionable compliance strategies and recommendations

Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare mental health and wellness assistance program
• Nucleo learning platform of courses
• NuLanguage language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

About the Company

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Listed on the New York Stock Exchange (NYSE: NU), Nu combines proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.