Ambulatory Service Representative II

Responsibilities

• Provide friendly and courteous assistance to patients during their visit
• Manage patient check-in and check-out functions
• Perform registration and cashiering duties accurately
• Maintain a neat, professional appearance and an organized work area
• Handle personal and health-sensitive information with strict confidentiality

Requirements

• High School diploma or GED
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months of experience in a medical office, healthcare setting, or similar service industry
• Proficiency in Windows-based software, including Microsoft Word and Excel
• Excellent verbal and written communication skills in English
• Ability to handle challenging situations and balance multiple priorities

Preferred Qualifications

• 2+ years of experience in a physician, hospital, or medical office environment
• Experience with patient registration, appointment scheduling, or medical billing
• Knowledge of insurance and managed care (HMO, PPO, EPO, Medicare Advantage)
• Experience using EMR/Epic systems
• Bilingual skills (English/Spanish)

Benefits

• Comprehensive health plans and coverage for you and your loved ones
• Retirement planning and 401k contributions
• Incentive and recognition programs
• Equity stock purchase options
• Resources for emotional and mental well-being

About the Company

Optum is part of the UnitedHealth Group family, working to help people live healthier lives and make the health system work better for everyone. Through the Kelsey-Seybold Clinic, we provide coordinated and accountable care across a wide range of medical specialties.