Ambulatory Service Representative II

Responsibilities

• Provide friendly and courteous assistance to patients during check-in and check-out processes
• Manage patient registration and cashiering functions
• Maintain a neat, professional appearance and an organized work area
• Handle sensitive personal and health information with strict confidentiality
• Effectively manage multiple priorities and handle challenging situations in a fast-paced environment

Requirements

• High School diploma or GED
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience
• 6 months of experience in a customer-facing role within a medical office, healthcare setting, or similar service industry
• Proficiency with computers and Windows-based software, including Microsoft Word and Excel
• Fluent in English (verbal and written)
• Strong basic math and communication skills

Preferred Qualifications

• 2+ years of experience in a physician, hospital, or medical office environment (registration, scheduling, or billing)
• 2+ years of insurance or managed care experience, including verification of HMO, PPO, EPO, and Medicare Advantage plans
• Experience using EMR/Epic systems
• Bilingual in English and Spanish
• Proven experience with medical office cash handling and collections

Benefits

• Comprehensive health plans and coverage for you and your loved ones
• Retirement planning tools and 401k contributions
• Incentive and recognition programs
• Equity stock purchase options
• Emotional and physical wellness resources

About the Company

Optum is part of the UnitedHealth Group family. Kelsey-Seybold Clinic, a part of Optum, is Houston's premier multispecialty group practice. We are dedicated to making health care work better for everyone by providing coordinated, high-quality medical care across dozens of specialties.