Ambassador Manager

Responsibilities

• Lead the Tartan Ambassador program by overseeing a team of 70–120+ student ambassadors responsible for campus tours, events, and visitor experiences.
• Manage the full lifecycle of student employment, including recruitment, selection, onboarding, scheduling, and payroll administration.
• Supervise Lead Tartan Ambassadors and Graduate Interns, providing performance coaching and professional development.
• Oversee daily operations for the Welcome Center, including staffing coverage and resolving operational conflicts.
• Collaborate with Visitor Experience leadership to develop cohesive programming, training content, and long-term recruitment strategies.
• Manage strategic projects such as onboarding redesigns and leadership development tracks.
• Assist with budget planning, audits, and resource allocation related to student employment.

Requirements

• Bachelor's degree in marketing, communications, hospitality, business, higher education administration, or a related field.
• Minimum of two years of experience in customer service, admissions, student affairs, or administrative management.
• Proven experience managing large-scale teams (50–120+ individuals).
• Proficiency in Google Workspace and Monday.com.
• Ability to lift up to 25 pounds and travel to on- and off-campus locations as needed.
• Successful completion of a pre-employment background check, including Act 153 clearances.

Preferred Qualifications

• Experience working specifically within higher education and managing student employees.
• Strong experience in handling difficult conversations with prospective families or campus partners.

Benefits

• Comprehensive medical, prescription, dental, and vision insurance.
• Generous retirement savings program with employer contributions.
• Tuition benefits and ample paid time off.
• Access to a fitness center and a Family Concierge Team for childcare support.
• Free Pittsburgh Regional Transit bus pass.

About the Company

Carnegie Mellon University is one of the world’s most renowned educational institutions, serving as a hub for talented innovators and leaders. The Office of Enrollment Management is dedicated to fostering a welcoming and supportive environment for students and families, ensuring a seamless transition to life at CMU through collaborative partnerships and data-driven strategies.