Ambassador

Responsibilities

• Ensure the safety, security, and well-being of residents and the facility during overnight, swing, and weekend shifts
• Respond to emergencies, provide crisis intervention, and de-escalate potential client conflicts
• Maintain professional boundaries while interacting with residents and supporting their reintegration
• Monitor the facility, inspect for security compliance, and submit maintenance requests as needed
• Document shift activities in logs and participate in daily shift change meetings to communicate concerns
• Encourage residents to engage in community groups, activities, and available services
• Manage administrative tasks including answering phones, taking messages, and completing paperwork

Requirements

• High School Diploma, GED, or currently working toward a diploma
• Prior paid experience working with homeless populations
• Knowledge of harm-reduction models
• Basic computer skills
• Must be female (due to the specific nature of the residential program)

Preferred Qualifications

• Experience working with individuals dealing with mental health, disabilities, or substance abuse issues
• First Aid/CPR certification

Benefits

• Low monthly costs for medical, dental, and vision insurance
• Generous paid time off
• Retirement account (403b) and pre-tax flexible spending accounts
• Annual reimbursements for gym memberships, smoking cessation, and weight loss programs
• Annual reimbursements for athletic event participation and massages
• Access to free wellness-related apps and a comprehensive mental health care platform

About the Company

Five Keys is a nonprofit organization that operates an extensive network of programs across California. Through the use of social and restorative justice principles, Five Keys provides underserved communities the opportunity to improve their lives through a focus on education, employment, recovery, family, and community. Our Home Free program provides transitional housing for survivors of domestic violence, offering a safe and vibrant co-housing environment to support successful reintegration and independence.