Amazon Connect - Senior Consultant

Responsibilities

• Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers
• Lead the implementation of Contact Center Transformation solutions leveraging Amazon Connect and AWS services
• Participate in business development discussions to architect and recommend optimal solutions for client needs
• Develop implementation estimates and plans for the full delivery lifecycle, including testing, deployment, and support
• Oversee the preparation of technical documentation such as architecture diagrams and deployment guides
• Serve as a trusted advisor to clients regarding contact center best practices and industry trends
• Work closely with cross-functional teams of developers, architects, and stakeholders to deliver integrated solutions

Requirements

• Extensive hands-on experience with Amazon Connect and AWS services (Lex, Lambda, S3, DynamoDB, CloudFormation)
• 3+ years of consulting experience or equivalent experience working with business stakeholders
• Strong understanding of contact center technologies including IVR, ACD, call routing, and workforce management
• Proficiency in programming or scripting languages such as Python, JavaScript, or Java
• Experience designing, implementing, and supporting complex contact center solutions
• Excellent problem-solving skills and the ability to articulate technical concepts to non-technical audiences
• Active AWS certifications or the ability to achieve them upon hire

Preferred Qualifications

• Familiarity with Salesforce Service Cloud or ServiceNow
• Experience leading workshops or meetings for C-suite and executive-level stakeholders
• Subject matter expertise in defining and understanding common service KPIs and metrics

Benefits

• Competitive compensation package with discretionary performance bonuses
• Medical, dental, and life insurance
• Registered Retirement Program (RRSP) with employer matching
• Family planning and fertility benefits
• Maternity and parental leave top-up
• 20 days of vacation plus wellness and sick days
• Cell phone monthly reimbursement and annual well-being gift cards

About the Company

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value. Our agile teams partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact across 52 offices in 12 countries.