Alumni Services Manager

Responsibilities

• Act as the primary point of contact for the Glion Alumni Association, supporting the creation of a global ambassador network and a joint activity plan.
• Build and maintain personal relationships with influential alumni globally to activate long-term engagement.
• Manage the Glion Alumni digital platform, including content planning, commissioning alumni stories, and managing service requests.
• Support the organization of global and regional events, focusing on marketing, communications, and ticket sales promotion.
• Coordinate with internal stakeholders, such as the Networking Committee and Educational Counsellors, to facilitate alumni connections.
• Organize and host alumni visits, reunions, and activities during on-campus recruitment days.
• Showcase alumni achievements through creative written, film, and audio content in collaboration with the Brand Marketing team.
• Develop B2B relationships with key alumni to secure internships and employment opportunities for students and graduates.
• Manage and report on data related to employer partner contacts and job opportunities.

Requirements

• Bachelor's degree in English, hospitality business, communications, public relations, or a related field.
• Minimum of 5 years of experience in the education sector or in a premium customer loyalty/engagement role within an international business.
• Fluent English with excellent verbal and written communication skills.
• Valid driving license is mandatory.
• Ability to engage and influence stakeholders at all levels of an organization.
• Flexibility regarding work hours and locations.

Preferred Qualifications

• Proficiency in French or other additional languages.

About the Company

Glion Institute of Higher Education, a Sommet Education Group brand, is a premier private Swiss institution shaping the future of hospitality and luxury management education. Ranked highly in global hospitality and leisure management, Glion operates campuses in Switzerland and the UK, driven by values of development, distinctiveness, and a sense of service.