Alliance Concierge

Responsibilities

• Act as the primary on-the-ground point of contact for partner leasing and operations teams during product rollouts
• Guide partners through implementation, including go-to-market plans, goals, and timelines
• Support clients through change management, helping teams integrate new tools and AI into core processes
• Translate partner product needs, friction points, and feature requests back to Bilt's product and account management teams
• Build trusted, long-term relationships with partner teams through data-driven conversations
• Travel within the Washington D.C. region to be on-site with partners for launches, training, and check-ins
• Troubleshoot issues in real time and manage multiple concurrent rollouts

Requirements

• 3–5 years of experience in AI, implementation, customer success, account management, or operations
• Ability to work in Washington D.C. and a willingness to travel regionally up to every week
• Strong training and change-management skills to drive product adoption
• Excellent project management and relationship-building skills
• A proactive, problem-solving attitude with the ability to work with multiple levels of stakeholders

Preferred Qualifications

• Experience in multifamily, property management, or proptech
• Experience with property management software such as Yardi, RealPage, or MRI
• Background in CX or implementation at a B2B SaaS or proptech company
• Experience managing partner relationships where you represent one company's product inside another's operations

Benefits

• Competitive salary with equity and a performance bonus program
• Health insurance for you and your loved ones from day one, including One Medical Membership
• 401k plan with company match
• Unlimited PTO
• Exclusive employee-only Bilt Points
• Commuter FSAs and regular team events

About the Company

Bilt is the membership for where you live. We are building an ecosystem that connects members, property managers, and local merchants across payments, credit, loyalty, and commerce. We run lean, move quickly, and offer our team members real ownership and impact.