Alliance Concierge

Responsibilities

• Act as the primary on-the-ground point of contact for partner leasing and operations teams during product rollouts
• Guide partners through implementation, including go-to-market plans, goals, and timelines
• Support clients through change management, helping teams integrate AI into core processes
• Translate partner product needs, friction points, and feature requests back to Bilt's product and account management teams
• Build trusted, long-term relationships with partner teams through data-driven conversations
• Travel within the Atlanta region to be on-site with partners for launches, training, and check-ins
• Troubleshoot issues in real time and manage multiple concurrent rollouts

Requirements

• 3–5 years of experience in AI, implementation, customer success, account management, or operations
• Must currently live in Atlanta
• Willingness to travel regionally up to every week for on-site partner support
• Strong training and change-management skills to drive product adoption
• Excellent project management and relationship-building skills
• A proactive, problem-solving attitude

Preferred Qualifications

• Experience in multifamily, property management, or proptech
• Experience with property management software such as Yardi, RealPage, or MRI
• Background in CX or implementation at a B2B SaaS or proptech company
• Experience managing partner relationships where you represent one company's product inside another's operations

Benefits

• Competitive salary ($70,000-$100,000) with equity and performance bonus
• Health insurance for you and your family from day one, including One Medical Membership
• 401k plan with company match
• Unlimited PTO
• Exclusive employee-only Bilt Points
• Commuter FSAs and regular team events

About the Company

Bilt is a membership ecosystem that connects residents, property managers, and local merchants. We are building systems across payments, credit, loyalty, and commerce to reward people on their largest expense: their rent.