AISR NOC Technician

Responsibilities

• Monitor network events and element management failures in real-time on a 24x7x365 basis
• Perform incident correlation, fault analysis, and root cause isolation
• Diagnose and troubleshoot failed network elements including hardware, software, and circuits
• Coordinate fault correction and service restoration to meet DISN SLAs
• Manage incident escalation between Tier I and Tier II support
• Provide technical advice and situational awareness to leadership and customers
• Maintain and update tickets and configuration management databases (CMDB)

Requirements

• U.S. Citizenship
• Active US Government Secret clearance
• 2+ years of relevant technical experience
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)
• Experience with alarm surveillance, fault management, or LAN maintenance
• Knowledge of routers, switches, crypto devices, and network topologies
• Ability to work in a 24/7 rotating shift environment
• High School diploma or equivalent

Preferred Qualifications

• Prior military or government contracting experience
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications

About the Company

C3EL provides critical mission support to the Defense Information Systems Agency (DISA) to ensure the availability of GIG/Defense Information System Network (DISN) services for the Department of Defense and national security organizations.