AISR NOC Technician

Responsibilities

• Monitor network events and element management failures in real-time on a 24x7x365 basis
• Perform incident correlation, fault analysis, and root cause isolation
• Diagnose and troubleshoot failed network elements including hardware, software, and circuits
• Correct or replace faulty network elements and coordinate with service providers
• Restore networks and services to full operation and conduct rerouting of services
• Manage incident escalation between Tier I and Tier II support
• Provide technical advice and situational awareness to leadership and customers
• Maintain and update tickets and configuration management databases

Requirements

• U.S. Citizenship
• Active US Government Secret clearance
• 2+ years of relevant technical experience
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)
• Ability to work in a 24/7 rotating shift environment
• Experience with alarm surveillance, fault management, or LAN maintenance
• Knowledge of network topologies (transport and IP)
• High School diploma or equivalent

Preferred Qualifications

• Prior military or government contracting experience
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications
• Expertise with Cisco, Juniper, crypto devices, or optical switching

About the Company

C3EL provides critical mission support to the Defense Information Systems Agency (DISA) within the Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.