Airport Operations Manager

Responsibilities

• Oversee daily airport operations in Dallas and Houston to ensure smooth and reliable pickup services.
• Manage the Greeter team to deliver premium concierge-style support to guests.
• Act as the primary on-site representative for VIP clients, airline partners, and local stakeholders.
• Respond to real-time operational issues, delays, and escalations to protect the guest experience.
• Conduct quality audits on greeters, chauffeurs, and vehicles to maintain high service standards.
• Manage staffing, scheduling, and the sourcing of personnel to ensure operational readiness.
• Drive continuous improvement by investigating incident trends and implementing corrective actions.

Requirements

• 4+ years of experience in customer service, operations, hospitality, or premium services.
• Experience managing site operations, staffing, or live service environments.
• Strong interpersonal and stakeholder management skills.
• Ability to travel regularly between assigned airport stations.
• Proven ability to lead teams and hold staff accountable to high standards.
• Experience working with vendors, contractors, or third-party service providers.

Preferred Qualifications

• Direct experience in airline or airport operations.
• Experience in a fast-paced, evolving environment with high levels of ambiguity.

Benefits

• 100% employer-paid medical insurance premium for you and your dependents (including dental and vision).
• 401(k) with 1:1 employer match up to 5%.
• Company-paid life insurance coverage ($50,000 USD).
• 20 vacation days per year, increasing with tenure.
• Access to mental and physical health resources via Nilo and Wellhub.
• Continuous learning opportunities through LinkedIn Learning and an L&D budget.
• Quarterly "Mystery Ride" vouchers to experience Blacklane services firsthand.

About the Company

Blacklane is a leading global premium chauffeur service operating in over 50 countries. We reimagine chauffeured rides by prioritizing reliability, innovation, and first-class service. Our culture is driven by three core values: Care, Drive, and Excellence.