Air Operations Associate

Responsibilities

• Execute end-to-end air shipments, including receiving bookings and coordinating with shippers, consignees, and agents.
• Manage documentation such as Mawb and Hawbs, and ensure timely filing of AMS or EDI (FHL/FWB).
• Handle timely invoicing for clients and agents, and verify incoming subcontractor invoices.
• Provide high-quality customer service by responding to requests, claims, and feedback.
• Maintain data accuracy within Flexport systems to meet KPIs and support operational reporting.
• Collaborate with account managers and customs teams to ensure seamless supply chain execution.
• Identify and suggest process enhancements to increase operational efficiency and quality.

Requirements

• Bachelor's degree in logistics, supply chain, business, or a related field.
• 1–2 years of experience in air operations or freight forwarding.
• Fluency in Vietnamese and good written and spoken English communication skills.
• Detail-oriented and structured approach to managing complex logistics tasks.
• Customer-focused mindset with the ability to handle queries professionally.
• Flexibility to work on weekends as required.

Benefits

• Deep expertise in air freight operations including imports, exports, and intermodal transport.
• Hands-on exposure to international logistics systems, carriers, and customs.
• Clear career progression opportunities into Senior Associate, Team Leader, or Account Management roles.
• Training and development from global experts within a fast-growing international company.

About the Company

Flexport is transforming global commerce through innovative technology and exceptional people. We are shaping the future of a $10T industry, helping companies of all sizes move merchandise across more than 112 countries. Our mission is to make global trade so easy that there will be more of it.