Air Logistics Healthcare Operational Care Specialist

Responsibilities

• Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
• Ensure all time- and temperature-sensitive shipments remain compliant throughout transit
• Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
• Collaborate with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
• Identify, investigate, and escalate discrepancies or service disruptions to management and customers
• Manage inbound bookings and operational inquiries via shared mailboxes and phone communication
• Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
• Utilize internal systems, including Quick Enterprise and QuickTrac, to ensure operational accuracy
• Support quality control processes by identifying gaps and recommending service improvements

Requirements

• 2+ years of experience in air courier, freight forwarding, or logistics operations
• Strong understanding of time-critical, temperature-controlled, or biopharmaceutical shipments
• Proficiency in MS Office and logistics operating systems
• Strong written and verbal English communication skills
• Ability to work under pressure and flexibility for off-hours schedules, including evenings and weekends
• Shift schedule: Monday to Saturday (Thursday & Sunday off) with specific evening/late-night hours

Preferred Qualifications

• IATA Dangerous Goods certification
• Second-language fluency

Benefits

• Competitive total rewards package including health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles
• Opportunities for global training programs and career mobility

About the Company

Kuehne+Nagel is a global leader in logistics, helping to move the world forward by delivering vital medicines, sustainable transportation solutions, and essential goods to people around the world.