AI/ML Software Engineer II

Responsibilities

• Define the AI-driven validation roadmap across Business Banking.
• Architect and embed end-to-end AI checks into campaign authoring and execution workflows.
• Build AI/ML models to enhance pre-launch approvals by incorporating external signals and trend analysis.
• Partner with Marketing, Legal, Compliance, and Controls to operationalize AI capabilities and standardize measurement.
• Automate quality metrics and evolve the learning agenda using internal benchmarks and external best practices.
• Provide executive-ready insights and status updates on the portfolio roadmap and key learnings.
• Integrate with upstream and downstream systems to ensure seamless tooling and support transformation objectives.

Requirements

• Formal training or certification in Software Engineering with 1+ years of applied experience.
• Hands-on experience with Gen AI builds, Agents, and MCP.
• Intermediate proficiency in Python is required.
• Strong background in Natural Language Processing (NLP) and Large Language Models (LLMs).
• Experience with machine learning and deep learning methods.
• Proficiency in AI/ML frameworks such as TensorFlow or PyTorch.
• Experience in data integration and real-time data processing.
• Ability to design and implement complex algorithms for recommendation systems and trend analysis.

Preferred Qualifications

• Deep understanding of LLM techniques including Agents, Planning, and Reasoning.
• Experience building and deploying ML models on cloud platforms like AWS (SageMaker, EKS, etc.).
• Prior experience in credit card marketing and in-market testing.
• Excellent communication skills with the ability to translate technical concepts into business strategies.

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, and more, leading the industry in digital solutions and customer satisfaction.