AI Transformation Lead

Responsibilities

• Drive the AI transformation agenda across financial services clients, including banks, insurers, wealth, and superannuation.
• Lead engagements to transition organisations from fragmented AI experimentation to enterprise-wide, AI-ready operating models.
• Own the end-to-end lifecycle of transformation programmes, including shaping, selling, and delivering.
• Drive workflow redesign, define target operating models, and codify repeatable playbooks.
• Partner with technical delivery teams and C-suite stakeholders to ensure impactful and responsible AI implementation.
• Quantify workforce, effort, and cost impacts through role and workflow redesign.

Requirements

• Extensive experience leading large-scale transformation, operational excellence, or AI/digital programmes within the financial services industry.
• Proven track record in enterprise-wide process redesign within complex, regulated environments.
• Deep expertise in process improvement methodologies such as Lean, Six Sigma, or BPM.
• Strong working understanding of AI, automation, and data to design AI-ready processes and partner with technical teams.
• Familiarity with the Australian financial services regulatory landscape (APRA, ASIC, Privacy Act, etc.).
• Excellent executive communication skills with the ability to engage at the board level.

Preferred Qualifications

• Experience leading AI-specific transformation programmes, such as agentic workflows or intelligent document processing.
• Exposure to value realisation frameworks and tracking long-term benefits.
• Experience working across both Big 4 consulting and industry environments.
• Previous experience in shaping and selling multi-million-dollar transformation engagements.

Benefits

• Paid parental leave and well-being initiatives.
• Discounted health insurance and various product discounts.
• Access to professional development through the Capability Fingerprint and AI-driven learning platforms.
• Regular recognition and rewards for high performance.

About the Company

NCS Australia brings together Australia’s best tech talent to harness technology and advance communities. We partner with clients to develop end-to-end digital technology solutions that accelerate transformation and innovation. Our diverse global teams have delivered large-scale, mission-critical projects to governments and enterprises for over 40 years.