Posted 9 hours ago
AI Support Engineer
OpenAIAI Support Engineer
Requirements
8+ years technical support experience, Python scripting skills, Fluent Japanese and English, SaaS troubleshooting expertise
Skills
PythonSaaSTroubleshooting
About the role
Responsibilities
- Work directly with customers to solve complex problems and provide education on OpenAI platforms
- Act as a subject matter expert on all OpenAI products
- Serve as a technical escalation point for Product and Engineering teams
- Use scripting and AI capabilities to improve internal tooling and automate processes
- Orchestrate agentic improvements to operations to scale the team
- Provide support coverage during on-call shifts, holidays, and weekends as needed
Requirements
- 8+ years of experience in user operations, technical support, or support engineering
- Proficiency in Python or similar languages for scripting and automation
- Expert-level SaaS troubleshooting skills
- Full bilingual fluency in Japanese and English (spoken and written)
- Experience working in fast-paced tech environments or startups
- Strong critical thinking and complex problem-solving skills
Preferred Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field
About the Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
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OpenAI · Tokyo
