AI Support Engineer

Responsibilities

• Work directly with customers to solve complex problems and provide education on OpenAI platforms
• Act as a subject matter expert on all OpenAI products
• Serve as a final line of defense before Product and Engineering teams to resolve technical issues
• Use scripting and AI capabilities to improve internal tooling and automate processes
• Orchestrate agentic improvements to operations to scale the team
• Provide support coverage for on-call shifts, holidays, and weekends as needed

Requirements

• 8+ years of experience in user operations, technical support, or support engineering
• Proficiency in scripting or engineering code (e.g., Python) to automate tasks
• Expert-level SaaS troubleshooting skills
• Strong critical thinking and communication skills for explaining complex technical issues
• Ability to thrive in ambiguous, fast-paced environments
• Proven experience building cross-functional relationships to drive issue resolution

Preferred Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.